Privacy Policy – HVACServiceAdvisor.com

Introduction

At HVACServiceAdvisor.com, your privacy is our priority. Whether you're a homeowner seeking reliable HVAC service or a licensed contractor joining our professional network, we’re committed to protecting your personal information, ensuring transparency, and maintaining the highest standards of data security. This Privacy Policy explains how we collect, use, and safeguard your data.

1. Information We Collect

We collect the following types of information from users of HVACServiceAdvisor.com:
• Contact Information (name, email, phone number, ZIP code)
• HVAC service details (issue type, urgency, requested date/time)
• Contractor information (license number, company name, insurance details)
• IP address, browser data, and form submission timestamps
• Optional feedback or reviews 

2. How We Use Your Information

We use your data to:
• Match homeowners with verified local HVAC professionals
• Facilitate scheduling and communication between users
• Support quality control and customer service
• Generate SEO-optimized content and service area analysis
• Maintain platform performance, security, and analytics 

3. Data Sharing & Third Parties

We do not sell or rent your personal data. Information may be shared only with:
• Verified HVAC contractors for the purpose of fulfilling service requests
• Secure third-party providers such as scheduling, CRM, and payment processors
• Legal authorities when required to comply with local, state, or federal law 

4. Contractor-Specific Privacy Protections

Contractors' business data is used solely for verification, service matching, and performance monitoring. We respect your trade secrets, contact information, and pricing structures. Contractors are never profiled, rated, or publicly ranked without their written consent.

5. Cookies & Tracking Technology

Our site may use cookies, analytics tools (e.g., Google Analytics), and session tracking to enhance user experience, measure traffic, and improve lead delivery accuracy. You may disable cookies in your browser settings, though some features may be affected.

6. Your Choices & Rights

• You may request access to or deletion of your personal data.
• Contractors may opt out of the lead system at any time.
• You can unsubscribe from email communications using provided links.
• Contact us directly at privacy@hvacserviceadvisor.com for data-related inquiries. 

7. Security Measures

We use industry-standard encryption, access controls, and secure data handling protocols across our Google Workspace tools and CRM. Access to private information is restricted to authorized personnel only.

8. Policy Updates

This policy may be updated periodically. All changes will be posted on this page with the most recent effective date.

9. Contact Us

If you have questions about this Privacy Policy or how your data is handled, contact us at:
Email: privacy@hvacserviceadvisor.com